In Brief, Etihad Airways, the national airline of the United Arab Emirates, has in just ten years established itself as the world’s leading airline. Set up by Royal (Amiri) Decree in July 2003, Etihad commenced commercial operations in November 2003 and has gone on to become one of the fastest growing airlines in the history of commercial aviation. Abu Dhabi, the capital of the United Arab Emirates, is the airline’s hub. Etihad’s fleet of 78 aircraft operates more than 1200 flights per week, serving an international network of 84 passenger and cargo destinations in 53 countries.
The airline seeks to reflect the best of Arabian hospitality – cultured, considerate, warm and generous – as well as enhance the prestige of Abu Dhabi as a centre of hospitality between East and West. Etihad has received a range of awards that reflect its position as the leading premium airline brand in the world, including World’s Leading Airline’ at the World Travel Awards in 2009, 2010 and 2011,2012
Board of Directors: Etihad is governed by a Board of Directors under the chairmanship of HH Sheikh Hamed bin Zayed Al Nahyan and operates in terms of its founding legislation and the Article of Association of the Company. The current Board consists of seven independent non–executive members and has two sub–committees, being an Executive Committee and an Audit Committee, each with its own charter and Chairman, comprising:
• HH Sheikh Hamed bin Zayed Al Nahyan – Chairman of the Board
• HH Sheikh Khaled bin Zayed Al Nahyan – Vice Chairman of the Board
• HE Ahmed Ali Al Sayegh – Board Member
• HE Mohamed Mubarak Fadel Al Mazrouie – Board Member
• HE Mubarak Hamad Al Muhairi – Board Member
• HE Hamad Abdullah Al Shamsi – Board Member
• HE Khalifa Sultan Al Suwaidi – Board Member
The airline is led by President and Chief Executive Officer, James Hogan.
The management team also comprises:
• James Rigney – Chief Financial Officer
• Peter Baumgartner – Chief Commercial Officer
• Richard Hill – Chief Operations Officer
• Kevin Knight, Chief Strategy and Planning Officer
• Ray Gammell – Chief People and Performance Officer
Business: Etihad’s main business is the international air transportation of passengers. Etihad also operates Etihad Holidays, Etihad Cargo and a global contact centre organisation as part of its commercial group.
Destinations: Etihad serves 94 destinations in 55 countries, including passenger routes to: Abu Dhabi, Addis Ababa, Ahmedabad, Almaty, Amsterdam, Astana, Athens, Amman, Baghdad, Bahrain, Bangkok, Basra, Beijing, Beirut, Belgrade, Bengaluru (Bangalore), Brisbane, Brussels, Cairo, Calicut, Casablanca, Chennai, Chengdu, Chicago, Cochin, Colombo, Damascus, Dammam, Delhi, Dhaka, Doha, Dublin, Düsseldorf, Erbil, Frankfurt, Geneva,Ho Chi Minh City, Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Karachi, Kathmandu, Khartoum, Kuala Lumpur, Kuwait, Lagos, Lahore, Larnaca, London Heathrow, Maldives, Manchester, Manila, Melbourne, Minsk, Milan, Moscow, Mumbai, Munich, Muscat, Nagoya, Nairobi, New York, Paris, Peshawar, Riyadh, Sana’a, Sao Paulo, Shanghai, Singapore, Seoul, Seychelles, Sydney, Tehran, Toronto, Thiruvananthapuram, Tokyo, Tripoli and Washington.
Fleet: The airline currently operates a fleet of 83 aircraft, consisting of: two Airbus A319s; 18 A320s; 19 A330-200s; six A330-300s; four A340-500s; one A340-300s; seven A340-600s; 17 Boeing 777-300ERs; three A330-200Fs; three B777-200F
The airline announced what was at the time the largest aircraft order in commercial aviation history at Farnborough International Air Show in 2008, for up to 205 aircraft – 100 firm orders, 55 options and 50 purchase rights.
Passenger numbers and revenue: In 2011, Etihad Airways saw passenger numbers rise to 8.3 million, a 17 per cent increase from 2010. The airline reported a full year EBIT of US$137 million, on revenues up 36.0 per cent to US$4.1 billion (2010: US$2.98 billion).
The results included earnings before interest, tax, depreciation, amortisation and rentals (EBITDAR) of US$648 million, with a net profit of US$14 million. The record result exceeded the airline’s 2011 target, which was to break even.
Codeshares: Etihad has 46 codeshare agreements in place, building the airline’s international network. These include Aer Arann, Air Astana, Aer Lingus, airberlin, Air Canada, Air France, Air Malta, Air New Zealand, Air Seychelles, Alitalia, American Airlines, ANA, Asiana, Bangkok Airways, Belavia, bmi, Brussels Airlines, China Eastern Airways,Cyprus Airways, Czech Airlines, flybe, flyNiki,Garuda Indonesia, French Railways (SNCF), Hainan Airlines, JatAirways, Jet Airways, Kenya Airways,KLM, Korean Air,Kuwait Airways, Malaysia Airlines, Middle East Airlines, nasair,Olympic Air, Pacific Blue, Philippine Airlines, RAK Airways,Royal Air Maroc, Safi Airways, Saudi Arabia Airlines, Siberia Airlines (S7), South African Airways,Sri Lankan Airlines, TAP Portugal, Turkish Airlines, Ukraine International, V Australia, Vietnam Airlines and Yemenia.
Product: Etihad Airways is committed to providing guests with a superior travel experience both inflight and on the ground. The airline has recently upgraded a number of its aircraft in Business Class and Economy Class cabins, and its new First Class suite is now available on all three-class aircraft. Etihad Airways also offers a range of convenient ground services, including chauffer pick-up in 30 destinations globally and premium lounges in Abu Dhabi, London, Frankfurt, Dublin and Manchester.
Etihad Guest: The award-winning loyalty program, Etihad Guest, was launched in August 2006 and quickly established itself as one of airline industry’s fastest-growing and most innovative loyalty programs. Etihad Guest now boasts more than 1.3 million members. The program offers members the opportunity to accumulate Etihad Guest Miles which can be redeemed against a wide selection of more than 2,900 flights and non-flight rewards from more than 200 partners, ranging from hotel accommodation and car rental to retail discounts and exciting products on Etihad Guest’s online Reward Shop.
Sustainability: Etihad Airways is fully committed to conducting its business in ways which ensure the responsible management of the effect it has on the environment. Through the adoption of its environmental policy, partnership with the Masdar future energy initiative and its fuel efficient fleet, the airline is focused on abiding by the principles of reduce, reuse and recycle.
People: Etihad employs more than 16,000 staff representing more than 138 nationalities from around the world. The airline is also committed to pioneering opportunities for the UAE’s national population, and through its Emiratisation Program, offers a wide range of training opportunities for Emiratis, including a cadet pilot scheme, a technical engineering development program and a graduate management development program.
Sponsorships: Etihad is proud to support a range of sporting and cultural events in the United Arab Emirates and worldwide. These sponsorships are consistent with Etihad’s values of hospitality, team spirit, and helping bring Abu Dhabi to the world and the world to Abu Dhabi. Etihad’s major sponsorships include the Formula 1 Etihad Airways Abu Dhabi Grand Prix, Manchester City Football Club, Etihad Stadium in Melbourne, Sport Australia Hall of Fame, GAA Hurling All Ireland Senior Championship, Harlequins Rugby Football Club and V8 Supercars Australia.
Address: PO Box 35566, Head Office
Khalifa City A, Abu Dhabi, United Arab Emirates